Doesn't need a wheelchair elevator cause it's on one floor. Very knowledgeable staff. Friendly and helpful to lost people like me!
I've never been into a high-end bike store before. Was very intimidated, but I finally decided to check the Trek store out. I walked in and was approached by salesmen Chris, and he asked me a few questions and started recommended bikes.
HIGHLY RECOMMENDED! SUPERB customer service, great products, knowledgeable and friendly staff, price matching, nice store. I cannot say enough about how extremely helpful and friendly every person that I came in contact with here were. Valerie gave me some advice on questions to ask and things to look for when I test drove a couple eBikes here. I did a bunch of research online, went to three other bike stores and ultimately am SO pleased that I chose the Shawnee Trek Store for my purchase. Mike price matched happily with zero hassle and zero pushiness. Mike helped me with finding the best fitting helmet for me and patiently answered all of my questions. They were so enthusiastic and excited for me and for my purchase. Got the bike in and assembled and adjusted and took ample time to answer all of my questions and gave helpful advice without ever making me feel stupid though I am admittedly a very inexperienced rider. A new employee, Chris, also patiently answered a million more questions and took the time to do the research for me on a bike rack that would best fit my bike and my budget and gave good advice on the best styles and brands of locks.
I shopped around a lot including the other Trek store in the area before deciding to Purchase my brand new DS 8.5 and my Boone 9 disc at this store. I found it very refreshing to shop here where there wasn't any pressure whatsoever and everyone was well informed and willing to answer any and all my questions to help me pick the proper size and type of bicycle for the riding I will be doing. I will be returning to this store for all my bicycling needs!!!
Amazing store. Amazing quality products. But products seemed way overpriced when compared to items found online. Maybe I caught these guys at a bad time. Reading the reviews the customer service sounds great. Not the experience I had. Four employees were standing at the counter when I walked in. They all looked at me but never said a word. 5 minutes later one approached me. I'm sure he was knowledgeable about products but seemed very uncomfortable around people. I left there feeling out of place and pretty bummed out. I was hoping they could do some work to my new bike, but they didn't seem too interested in helping. Overall I was blown away by the quality. But very disappointed in the service.
Checking out took a while (slow something or other), but I had to wait for the accessory mods to be installed before I left anyway.
Got to test-ride the bike outside, and Chris didn't stand out there to watch me peddle around. He went back inside. I was on my own. I liked that.
Chris was super knowledgeable about all aspects of bike riding, you could tell, but he also made you feel good about being ignorant. I learned a lot just listening to Chris talk about different types of riders and riding styles. You could tell he didn't want me to take home something I was not in need of. I had my eye on the fat boy bike, but he steered me towards a hybrid since I'm new to biking. A lot less expensive, so I know Chris had my best interest at heart and not his commission.
It was a great experience and the staff here is very knowledgable. Cannot wait to ride with them during the KC Trek rides.
Trek Bicycle Shawnee is a US Bicycle Store based in Shawnee, Kansas. Trek Bicycle Shawnee is located at 10412 Shawnee Mission Pkwy, Shawnee, KS 66203, USA.
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