Great movie selection for those that don't want to wait till movies are out on cable. And, paired with Marco's Pizza deals, awesome pizza and movie nights.
If your looking for a good video store this is it and maybe the only one left. You can rent fairly cheap movies and games and get a coupon to Marco's Pizza next door or buy a pizza first and get a free rental. It's a smart idea.
I love the selection you can rent or buy always friendly. I had 5 stars till today I went into the store on neiman Shawnee is. And asked about a movie at that time I was told that movie would not go on sale used. I walked in the store today was walking down the section that movie was at and they had 2 copies with sale stickers on them. I took one to the counter with my other dvd.the person at the counter told me that they where false advertising and that the sticker was supposed to be taken off last week. So I was lied to twice by this location by the person a few weeks ago and by the tag today. When I have a sign at my place of business that is left up we honor it it's not the customers fault it is ours. You need to take responsibility of what happen and honor what you advertise. Who do I need to talk to at where do this false advertising can be explained to me.
I rented two movies from my local Family Video in Shawnee, KS. After getting my daughter to bed, I had the first misfortune of one of the dvd rentals not working. When I opened the second, the security device had not been removed. I returned to the store perturbed by the situation, and was less then impressed by the customer service. Rather than being apologetic for my inconvenience and frustration, I was met with excuses. When the security device for the other was removed, it turned out to be a mismatched dvd for the case. This is not the first time, this seems to be a frequent occurrence when renting movies from this Family Video. In the end I was even denied a refund for the movie that didn't work. Now I am going to have to either contest the payment on my credit card or hope for a someone with better customer service skills tomorrow.
Very helpful staff. Great selection of videos.
Family Video is a US Movie Rental based in Shawnee, Kansas. Family Video is located at 6638 Nieman Rd, Shawnee, KS 66203, USA.
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